Vivea FAQ's - Questions & Answers about the Vivea Hotel Bad Bleiberg

Discover up-to-date information on the most frequently asked questions as well as an overview of the extensive possibilities in and around our Vivea Hotel Bad Bleiberg . Here you will find (almost) all the answers to your questions.

GENERAL INFORMATION

Why do the hotels cost different amounts?

Our Vivea Hotels are divided into two price categories. The new or modernised Vivea Hotels are in a higher price category.

What happens if I have to cancel my stay?

Cancellation conditions Vivea Hotel Bad Bleiberg:

-> Cancellation up to 7 days before arrival is free of charge

In case of cancellation within the 7 days, we reserve the right to charge the following cancellation fees:

6 days to 1 day before arrival: 25% of the total amount of the booked stay
On the day of arrival: 80% of the total amount of the booked stay
In case of no-show: 100% of the total amount of the booked stay

We reserve the right to reserve 25% of the price of the stay on your credit card as security (amount is reserved on the credit card but not yet debited).

Special cancellation conditions agreed in individual cases take precedence over these regulations.

" Online cancellations or changes to reservations are currently not possible.

Please contact our reception team in Bad Bleiberg

Are there more favourable offers such as mid-season, last-minute offers, a regular customer bonus or other discounts?

We offer various forms of discounts.

In addition to our early booking discount, we also offer loyalty bonuses, gift vouchers and a best price guarantee for direct bookings.

What is the Vivea loyalty bonus?

We value the trust of our guests.

For every week you spend in one of our Vivea 4* hotels, you will receive a loyalty bonus of € 30 (per week's stay).

Regardless of the length of your next stay, you can claim your personal loyalty bonus in all our Vivea 4* hotels.

Valid for private arrivals. Does not apply to long-term stays of 6 weeks or more and stays made via a contractual partner. One-time bonus that can be redeemed on your next private stay within 13 months from the date of departure (redeemable from one month after the date of issue). One loyalty bonus card can be redeemed per person per stay. If the loyalty bonus card is lost, it will not be replaced. The loyalty bonus can be redeemed in all Vivea 4* hotels.

Thank you very much for your loyalty!

IN THE HOTEL

Are pets allowed in the hotel?

Out of consideration for guests with allergies and for health and hygiene reasons, we ask for your understanding that pets are unfortunately not permitted in our hotel. Thank you for your understanding!

Is the Vivea Hotel Bad Bleiberg wheelchair accessible?

Our Vivea Hotel is barrier-free, and there are also a number of wheelchair-accessible rooms to choose from.

Please note: some areas, such as some of the swimming pools, are difficult or impossible to access with a wheelchair.

Is there a special children's programme or facilities for children?

Our Vivea Hotel Bad Bleiberg offers a special children's programme during the summer months (July to August).

Weekly leisure programme:
Once a week, our Vivea Hotel Bad Bleiberg dedicates an exciting supporting programme especially to our younger guests.

We will enchant your children with magical magic tricks, a small petting zoo or colourful face painting.

You will also find an intergenerational playground for the whole family just a few minutes' walk away.

EAT & DRINK

Can allergies and special diets be taken into account?

Special diets such as gluten-free, lactose-free, vegetarian and vegan are available on request and after consultation with our team of dieticians. We will of course take any intolerances and allergies into consideration.

A meal plan is drawn up specifically according to your requirements and passed on to our kitchen teams for further processing.

Are there vegan / vegetarian / alkaline dishes?

A vegetarian dish is available as standard every day

What are the breakfast times at Vivea Hotel Bad Bleiberg?

Daily from 07.00 - 09:30

Is there a bar in the hotel?

In our Vivea Hotel you can enjoy a cup of coffee with a selection of delicious cakes, tarts or ice cream sundaes during the day and round off the evening with a glass of wine or a refreshing drink in the hotel's own bar or café.

VOUCHERS

I would like to give away a stay at the Vivea Hotel Bad Bleiberg, what options do I have?

Choose from the following options to give the gift of a stay at our Vivea Hotel:

Order a voucher in our online voucher shop:
Online voucher shop | Vivea Hotels
Order vouchers directly at the hotel:
Vouchers can be ordered directly at the hotel by telephone or on site. Please get in touch with our reception team: Bad Bleiberg +43 4244 90500

NOTE: All purchased vouchers can be redeemed in all Vivea Hotels as well as in DAS SIEBEN, regardless of the hotel in which they were purchased.

How long is my voucher valid for?

-> Vouchers that you can purchase in our online shop or in our Vivea Hotels are valid and redeemable indefinitely.

-> Vouchers that are raffled off or issued as part of a competition, special offers or promotions are limited in time. The period of validity is individually noted on the respective voucher.

How or where can I redeem my vouchers?

All vouchers purchased can be redeemed both at Vivea Hotels and at DAS SIEBEN. Vouchers can only be redeemed for services provided by Vivea Hotels. Cash payment, reimbursement or the purchase of other vouchers is not possible.

ARRIVAL / DEPARTURE

Is there a car park directly at the hotel?

In our Vivea Hotel Bad Bleiberg you have a free car park or underground parking space (per room) at your disposal.

Is there a way to charge my e-car / e-bike?

Hotel guests can charge their e-car at the hotel's own e-charging stations (for a fee).

E-bikes can be charged free of charge (in the bike room).

Is there a shuttle service from / to the hotel?

We offer the following shuttle service by prior arrangement and subject to availability:

-> hotel taxi: from Villach train station (Sunday 08:00 - 16:30 free of charge)
-> bus transfer: every Sunday from Graz main station, Klagenfurt Minimundus, Wolfsberg main station, Salzburg main station, Hallein main station, Bischofshofen main station, St. Michael im Lungau main station and Spittal an der Drau main station.

From when can I check into the hotel / until when do I have to check out?

Check-in & check-out times at a glance:

Arrival day: The room can be occupied from 2.30 pm at the earliest.
Departure day: The room is vacated by 10.00 am.

IN THE SPA & WELLNESS AREA

Does the Vivea Hotel Bad Bleiberg also offer a day spa?

Yes, we offer you various day spa options to enjoy pure relaxation even without an overnight stay. Choose between our Day Spa, the Early Bird Spa or the After Work Spa - depending on how it best suits your daily routine. Prices range from € 28 to € 59 per person, depending on the offer.

Please note that all Day Spa offers are only available with advance booking - we look forward to making your spa day unforgettable!

What are the opening hours of the spa area?

Small sauna area:
Finnish sauna: 10.00 to 18.00
Solo sauna: 10.00 to 18.00
Aroma sauna: 10.00 to 18.00

Large sauna area:
Panoramic sauna: 15.00 - 21.30
Bio sauna: 15.00 - 21.30
Infrared sauna: 15.00 - 21.30

Bathing area:
Indoor pool: 06.00 - 21.30
Outdoor pool: 10.00 - 18.00 (closed when windy)

Is there thermal water in the hotel?

We prefer to utilise the healing power of nature. Natural healing resources are always localised; the basic substance is not changed in its composition.

Thermal water is used in the entire spa area at our Vivea Hotel Bad Bleiberg.

Can I also book beauty treatments at the Vivea Hotel Bad Bleiberg?

The Beauty Lounge with Dr Spiller cosmetic treatments and products is located in our Vivea Hotel Bad Bleiberg.

Beauty treatments can be booked in the Beauty Lounge in advance by telephone or on site, depending on availability. We recommend that you book your favourite treatments in advance so that we can take your wishes into account.

The Beauty Lounge team is at your disposal as follows:

Beauty Lounge Bad Bleiberg +43 4244 90500-510

What are the water temperatures in the pools?

Indoor pool Indoor pool: approx. 31°C
Indoor therapy pool: approx. 34°C
Indoor pool whirlpool: approx. 34°C
Outdoor pool Outdoor pool: approx. 31°C

ACTIVITIES / LEISURE ACTIVITIES

Is there an e-bike hire service at the Vivea Hotel Bad Bleiberg?

Yes, at the Vivea Hotel Bad Bleiberg you have the option of hiring modern e-bikes. The rental service is offered in cooperation with the Bad Bleiberg Tourist Board and is organised directly through our hotel.

How can I reserve an e-bike?
To make a reservation in advance, please send an email to: bleiberg@vivea-hotels.com
Short-term enquiries can be made by telephone on: 04244 / 90500

Which models are available?
There are two Cube Reaction Hybrid One 625 e-bikes available:

1x size M
1x size L

What does the hire cost?

2 hours: € 17.00
½day: € 29.00
Full day: € 42,00

Is a deposit required?
Yes, a deposit of € 100.00 per bike is required.

What documents are required on collection?
Please bring a valid ID with you. A copy of the ID will be made by the hotel.

Are there enough cycle paths in the neighbourhood?

Fantastic routes await mountain bikers, racing cyclists, e-bikers and leisure cyclists. Our reception team will be happy to provide you with information about the cycle routes in the respective region.

Can I go hiking in the surrounding area?

Numerous hiking and walking trails lead through the impressive nature of the Villach Alps. With its imposing 2,167 metres, the Dobratsch is not only a striking eye-catcher, but also a versatile nature and recreation area. Whether summer or winter - the Dobratsch invites you to enjoy unforgettable moments with its numerous hiking trails, viewpoints and nature experiences.

Our reception team will be happy to advise you.

Are there bathing facilities / lakes in the neighbourhood?

In addition to an indoor pool and the year-round heated outdoor pool directly in our Vivea Hotel, you will also find numerous natural and swimming lakes as well as outdoor pools in the surrounding area.

Lake Ossiach - 27 km
Faaker See - 27 km
Lake Wörthersee - 33 km
Lake Millstatt - 48 km

Does the hotel offer special leisure or entertainment programmes?

We cordially invite our guests to take part in our free entertainment, activity and health programmes at the Vivea Hotel Bad Bleiberg.

Depending on the current programme you can expect

Underwater gymnastics
excursions
Relaxation and exercise training
Dance and music evenings
Nordic walking
Creative programmes
exhibitions
yoga
and much more

You will find the current programmes directly at the hotel.

MY HEALTH HOLIDAY

Which natural healing resources are used at the Vivea Hotel Bad Bleiberg?

We use various therapeutic methods and also utilise the healing power of nature. Depending on the form of treatment, they play the main or secondary role in positively influencing your health.

Our natural healing resources at the Vivea Hotel Bad Bleiberg

Thermal healing water
Healing climate tunnel

Further information ...
... and an overview of which healing resources help with which complaints can be found

>> here <<

Which therapy is suitable for me?

Our range of therapies includes classic, modern and natural therapy methods. Depending on your health goals, our doctors and therapists will create a personalised therapy plan that is tailored to your specific needs.

We help you to better understand the effects of the various therapies. In order to achieve ideal treatment success, personalised care from our specialist medical and therapeutic staff is of great importance. At our Vivea Hotel Bad Bleiberg, you will receive interdisciplinary care - according to your health wishes - from

Can I customise my therapies / treatments?

In order to achieve ideal treatment success, personalised care from medical and therapeutic specialists is of great importance.

The health experts at the Vivea Hotel Bad Bleiberg gain a comprehensive picture of your state of health before making therapy recommendations. Depending on your health goals, our experts will work with you to create a personalised therapy plan tailored specifically to your needs.

Would you prefer to choose your treatments individually?
--> Take advantage of the opportunity to put together your own personal health programme from a variety of individual therapies and health packages as part of an individual week or time-out. Just as you like it.

Do I have to register for the therapies / treatments in advance?

To make your stay even more perfect, we recommend that you contact us in advance to reserve your preferred date for your favourite Vivea treatment.

Bad Bleiberg +43 4244 90500-510

Does the hotel also offer psychological care or mental support?

All Vivea Hotels offer psychological counselling by our health therapists on request.

Appointments can be booked in addition to our services.

We kindly ask you to book appointments in advance at the therapy reception in the hotel.

Bad Bleiberg +43 4244 90500-510

MY CURE

What do I have to do if I want to apply for a cure?

The way to your cure via associations, insurance companies and health insurance funds in Austria:

1) Submit an application (family doctor, specialist), specify Vivea Hotel Bad Bleiberg as your preferred hotel.
Please contact your family doctor or specialist. They must justify the medical necessity of a cure and fill in the necessary application form. You (or your doctor) can specify the desired contract facility (Vivea Hotel Bad Bleiberg). Your application will then be forwarded to the responsible insurance provider.

2) Wait for approval from the insurance provider
If the stay is approved, you as the applicant and we as the hotel will receive a declaration of assumption of costs from the insurance provider.

3) Invitation letter from the hotel
We will automatically send you the invitation letter with the proposed date for your stay.
This contains all information on the deductible and any costs incurred.

4) Start of treatment on the agreed date

Which insurance providers can I use to apply for a cure?

Here you will find an overview of the contractual partners at the Vivea Hotel Bad Bleiberg

Can I choose my own therapies during a cure?

You are entitled to a certain number of therapies per stay as part of a cure received through your insurance company.

The aim is to achieve the best possible cure success through a balanced mix of therapies.

You will receive your therapy plan after consultation with our team of doctors and therapists on site.

What exactly is this "active healthcare"?

Gesundheitsvorsorge aktiv (GVA for short) is a new treatment programme offered by the Pension Insurance Institution (PVA) for people who are applying for treatment for the first time and are in the middle of their working life.

The aim of GVA is to improve physical and mental well-being. In addition to maintaining and promoting health, the cure also has an important preventive character. It supports patients in positively influencing their lifestyle in the long term and thus sustainably improves their quality of life.

The focus is on the following areas

Exercise | Nutrition | Mental health

--> further information can be found >> here <<

I have complaints in the x/y/z area - is your hotel suitable for me?

We strengthen your quality of life with a comprehensive range of offers to balance and sustainably strengthen your health.

Health focal points at the Vivea Hotel Bad Bleiberg

Respiratory tract
Allergies
Musculoskeletal system
Improvement of the complexion
Cardiovascular system
Physical performance